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Our subscription plans

Monthly
Anually

Tier 1

Cloud 365 (Monthly Plan)

Direct access to BakeMate support. Our team connects remotely to diagnose and resolve issues fast.

What is included

  • Machine is hosted on our support cloud
  • Allows for remote diagnostic of the machine
  • Reduces the need for a service call
  • Retraining can be done remotely
  • Technician's time is charged per hour
Sign Me Up!

The price for membership is $39.95 per Month. After your initial payment, your first payment is Free.

Membership never expires.

Tier 1

Cloud 365 (Annual Plan)

Direct access to BakeMate support. Our team connects remotely to diagnose and resolve issues fast.

What is included

  • Machine is hosted on our support cloud
  • Allows for remote diagnostic of the machine
  • Reduces the need for a service call
  • Retraining can be done remotely
  • Technician's time is charged per hour
Sign Me Up!

The price for membership is $375.00 per Year.

Membership never expires.

Tier 2

Cloud 365 + Backup (Monthly Plan)

Full visibility and control. View live data, push recipe changes, and export production logs from anywhere.

What is included

  • Backup of your recipes and settings stored on our cloud
  • Lower down time in the event of a machine breakdown
Sign Me Up!

The price for membership is $80.00 per Month.

Membership never expires.

Tier 2

Cloud 365 + Backup (Annual Plan)

Full visibility and control. View live data, push recipe changes, and export production logs from anywhere.

What is included

  • Backup of your recipes and settings stored on our cloud
  • Lower down time in the event of a machine breakdown
Sign Me Up!

The price for membership is $799.00 per Year.

Membership never expires.

Tier 3

Remote assistance with backup + cloud support (Monthly Plan)

Everything in Tier 1, plus secure off-site backups of your machine configuration and all recipes.

What is included

  • Machine is hosted on our support cloud
  • Allows for remote diagnostic of the machine
  • Reduces the need for a service call
Sign Me Up!

The price for membership is $95.00 per Month.

Membership never expires.

Tier 3

Remote assistance with backup + cloud support (Annual Plan)

Everything in Tier 1, plus secure off-site backups of your machine configuration and all recipes.

What is included

  • Machine is hosted on our support cloud
  • Allows for remote diagnostic of the machine
  • Reduces the need for a service call
Sign Me Up!

The price for membership is $1,140.00 per Year.

Membership never expires.

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See exactly what's included in each tier.

Compare plans

Feature Remote Assistance + Backup + Cloud Portal
Support
Remote VPN access Connect our team directly to your machine
Ticket & email support Raise issues and get written responses
Resources & manuals Access service documentation
Backup & Recovery
Off-site machine backup Config and recipe data backed up remotely
Auto-backup on recipe change Every update triggers a backup automatically
Last 10 backups retained Roll back to any previous state
Cloud Portal
Machine dashboard View data, status and logs Read only Read only
Recipe management Edit and push recipe changes to machine
Production logs Batch, station and runtime log access
Export to CSV / Excel Download your data any time
Multiple users & role-based access Manager and read-only user tiers
Remote Assistance + Backup + Cloud Portal
Support
Remote VPN access Connect our team directly to your machine
Ticket & email support Raise issues and get written responses
Resources & manuals Access service documentation
Backup & Recovery
Off-site machine backup Config and recipe data backed up remotely
Auto-backup on recipe change Every update triggers a backup automatically
Last 10 backups retained Roll back to any previous state
Cloud Portal
Machine dashboard View data, status and logs
Read only Read only
Recipe management Edit and push recipe changes to machine
Production logs Batch, station and runtime log access
Export to CSV / Excel Download your data any time
Multiple users & role-based access Manager and read-only user tiers

FAQ

You’ve likely got a few questions

We understand that purchasing baking machinery can be a big decision. That's why we've created this FAQs section to address some of the most common questions we receive. From warranties to technical support, we've got you covered. Take a look and see if we've already answered your question. If you don't see what you're looking for, please get in touch and our team will be happy to help.

Contact

  • The time it takes to design and build custom equipment can vary depending on the complexity of the equipment and your specific requirements. Our team will work closely with you to develop a timeline that meets your needs and ensures that you have the equipment you need, when you need it.

  • Yes, we offer in person and remote installation services to ensure that your new equipment is integrated seamlessly into your existing operations.

  • Yes, we offer ongoing maintenance and support for all of its custom equipment. This includes regular maintenance check-ups, as well as repairs and replacements if necessary.

  • We specialize in custom baking equipment tailored to the unique needs of each individual customer. We are the sole manufacturers of Simple Simon Pie Machines

  • To get started, simply contact us via phone, email or our contact form. We will work closely with you to understand your unique needs and provide a customized solution that meets your requirements.

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